Practicing Constituent Voice for Social Change

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In this video, Kirsten Lodal, Executive Director of LIFT, introduces the attendees of the 2014 Gathering of Leaders to practicing consitituent voice, a tool LIFT has implemented to foster systemic listening as a method of evaluation.

If practicing constituent voice sounds like a foreign concept, don't worry. It's actually grounded in a pretty simple idea: that in order to have the most impact on the people you serve, you must learn to listen to them. Organizations operate in a world of competing voices, where "often the voice that gets crowded out is the voice that means the most to us." But, as Kirsten notes, "If we're not paying attention to this, we're not doing our jobs."